Frequently Asked Questions

If you've got questions, we've got answers!

How do I email everone in my database?

You can use the Mass Email feature.

To send:

1. Go to …/wp-admin/admin.php?page=rb_agency_search
2. Click the “Search Profiles” button.
3. When search yielded results, select All.
4. Click “Add to Casting Cart” button.
5. Next, scroll at the bottom of the page then click the “Mass Email” button
6. When page loads, you will now see the form.

Notes:

1. Replace all these lines with your custom message
Add Message Here
Click the following link (or copy and paste it into your browser):
[link-place-holder]

2. If you have a large database, you may need to send emails by batch. For example, send first to all models, then send again for all Talents.

When I submit certain pictures no matter what I do they always are viewed sideways even after I turn the photo around

One reason why the images appear sideways when uploaded online is if photos came from mobile phones (especially iphones and androids). It’s a phone thing and not an issue with WordPress or plugin. The only way is to edit it before uploading. If using computer, I would suggest you to rotate picture using windows photo viewer and then try to upload the pictures http://snag.gy/ZoAky.jpg

How can I upgrade my plugin?

If you haven’t sent us your github ID please send and forward us the welcome email when you purchased the plugin(s) so we can add you to our repository.

Because of the significant file structure changes from old versions to the newest version you will want to backup/rename the current /wp-content/plugins/rb-agency/ folder to something like rb-agency-20160217 and then copy the file /styles/style.css file (if you are using version 1.9 and older, as this is your design related file). Then upload the new files to /rb-agency/ as a fresh install and copy the code in style.css file to http://yourdomain.com/wp-admin/admin.php?page=rb_agency_settings&ConfigID=2 this will maintain the current styles.

For more detailed instructions, please see below:

IMPORTANT!
Please backup your profile database and phpMyAdmin database before proceeding to the steps below.

1. Download the zip file.
2. Unzip the file. Make sure the folders are renamed e.g. rb-agency, rb-agency-interact, rb-agency-casting
3. Open the rb-agency folder, look for the addon folder. Copy/paste in your desktop.
4. Login to your website
5. Go to …/wp-admin/admin.php?page=rb_agency_settings&ConfigID=2
6. Copy the code and paste in notepad ( this will be your backup)
7. Go to Plugins > Inactive and deactivate the RB Agency, RB Agency Interact, and RB Agency Casting plugins
8. Log in to your ftp and rename the existing rb-agency folder to something like rb-agency-20160217 ; do the same for rb-agency-interact, rename the existing rb-agency-interact folder to something like rb-agency-interact-20160217 ; do the same for rb-agency-casting, rename the existing rb-agency-casting folder to something like rb-agency-casting-20160217 (the date is better to help you identify when was your last update)
9. Upload the whole rb-agency, rb-agency-interact, rb-agency-casting (latest versions) folder to /wp-content/plugins/
10. Upload the wpfdl.php (found in the addon folder) to /wp-content/plugins/
All folders should have permissions (chmod) of 755, especially the cache folder.
All files should have permissions of 644, especially the timthumbs.php file.
11. Log back to your website and activate the new plugins.

If you are uneasy to do the above, you may want the experts to do this for you. Please do not hesitate to contact us and we are glad to help. Please send an email to info@rbplugin.com

Why are the thumbnails broken on my profile listing pages?

If you are seeing broken thumbnails in your profile listing, it is likely when the plugin was installed/updated the permissions changed. First thing you need to ensure:
1. All folders should have permissions (chmod) of 755, especially the cache folder.
2. All files should have permissions of 644, especially the timthumbs.php file.
3. Contact your hosting to request mod_security whitelisting. You don’t need to worry about what that means, just bring this problem to us and we’ll help determine if mod_security may be an issue.

If the above did not work, you may try the following:
1. Update timthumb.php script found in /wp-content/plugins/rb-agency/ext directory
2. Change permission of cache folder found in /wp-content/plugins/rb-agency/ext directory to 755
3. Add blank index.html in /wp-content/plugins/rb-agency/ext/cache folder
4. Change permission of timthumb.php to 755
5. Change permission of profile-media folder found in /wp-content/uploads to 755

On some websites, please wait for a few minutes for the file permission to resolve due to cache.

If you are uneasy to do the above, you may want the experts to do this for you. Please do not hesitate to contact us and we are glad to help. Please send an email to info@rbplugin.com

Is there a way to mass upload all photos of all profiles?

Yes. You can do this via ftp.

1. Simply download the profile-media folder from the /uploads directory into your desktop, then add in the photos on each album.
2. Next, upload all the albums/folders inside the /profile-media directory.
3. Then go to WordPress Dashboard > RB Agency > Tools & Report (…/wp-admin/admin.php?page=rb_agency_reports) and click the “Scan Folders for Images/Media” button (step 5). It will then show all profiles with all the filenames. 4. Click the “Add All Pending Changes” button to add files to database.
5. Next, select primary photo to set for each profile by clicking the radio button below each picture.
6. Click Save when done.

Can we integrate S2Member plugin?

Yes. Click Here for full details.

If interested, please contact info@rbplugin.com for installation and configuration.

We have FIELDS that are set to show on the REGISTRATION page that are NOT showing.

Initial registration is not editable. Custom fields set to show in registration will show up on Step 1 (this the form in the overview page after user logs in.

Once a job is created, how do users view it?

Admin side:

…/wp-admin/admin.php?page=rb_agency_castingcalendar
Job-Calendar

or …/wp-admin/admin.php?page=rb_agency_castingjobs
Casting-Jobs

Model/Talent side:

…/browse-jobs/
All-Jobs

I would like to modify the content of the confirmation email sent out to models/talents who registered. Personalize it and add additional link and such. That file should I edit and where is it located?

You can do this by editing the .mo and .po files found in the /translation folders.

RB Agency
File Path: /rb-agency/assets/translation

RB Agency Interact
File Path: /rb-agency-interact/translation

RB Agency Casting
File Path: /rb-agency-casting/translation

Is your tool multi-languages compatible?

Yes, the plugin is actually already translated to English (US), Deutsch (German), English (Australia), Italiano (Italy), Dutch (Nederlands), Svenska (Swedish), Thai (Thai) and can easily be translated into new languages using POedit.com

Learn more:
How to Set up Your Language

How to Update Pre-Translated Files
How to Update Translations on RB Agency
How to Update Translations on RB Agency Interact
How to Update Translations on RB Agency Casting

Examples:
http://modelgids.nl/
http://amateurmodels.de/

Note:
WordPress picks up on the character set of the browser. The language is auto selected based on the character set specified on your computer, so if you have your language settings to e.g. Spanish it will auto load in Spanish, but you can also change the default site language under settings: http://yourdomain.com/wp-admin/options-general.php

How can I download my data?

In WordPress there are a number of ways to download your data.

The RB Agency plugin uses the same database that WordPress is installed in, so if you want a copy of the entire database you can access your mySQl server through your web hosting company (most servers use a phpMyAdmin interface that allows you to export all tables in the database).

If you do not need all of the settings backed up and just need the model profiles there is a tool in RB Agency under Tools & Report called “Export Database” which will export the profiles table.

…/wp-admin/admin.php?page=rb_agency_reports&ConfigID=81

Export-Data

Finally, if you want only the content of your WordPress site, you can find a way under Tools > Export. If you are looking to back up your data regularly there is a plugin called WP-DBManager that will allow this capability.

When I click on a profile page it gives a 404 not found error.

In order for the paths to be read you need to adjust your site’s permalink structure.

Click on “Custom Structure” and fill:

[code]/%category%/%postname%/[/code]

Permalink

Is the plugin code “unlocked” so that it can be fully customized by purchasers?

While the license only works once per domain it is a standard WordPress plugin and allows you to customize if desired. We can also be hired to provide custom features if desired.

Not seeing what you were looking for?

Get in contact with us — we can discuss the goals you have for your projects and see how we can help you.

Contact UsTake a Tour

Reviews

by Susan Applegate on RB Agency
The Best!

I would like to thank you Rob and your team for all the effort you made to get me up and running. You really are the best and I love your product. It gives me all the functionality I need and now that the glitches are ironed out...I'm thrilled with it.
If I can ever do anything for your company, I'd be happy to do so. I appreciate the great service.

by Josen Ruiseco on RB Agency
Unique Product and Fantastic Support

I really appreciate the way in which Rob and his team go the extra mile to support their product. Their service is truly fantastic. I highly recommend the entire RB Agency team.

by Matt Campana on RB Agency
I don't know what I would do without you guys!

I really can't thank you enough. I have worked with plenty of companies and I've never received support as good as the support that I received from you guys. I will pass on any sort of maintenance fees and will ensure that I sign my client up for the new product once it is released in the coming year. I really appreciate it and I hope you're having a good day.

Page 1 of 5:
«
 
 
1
2
3
4
5
 
»