Frequently Asked Questions

If you've got questions, we've got answers!

I am getting 404 Not Found Error

If you are seeing this error on your overview page:

Just apply this fix:

If you have customizations done to the plugin, we can help apply the fix for $150.00 so all the modifications will not get overriden. Please email

My agency have special needs, can you accommodate them?

Yes. We have designed our software to be very flexible and easily configurable.  We have hundreds of clients all with different needs on the same software.  If you have something completely custom, we can quote for development as well.

Will your plugin work with my theme?

Our plugin works with any correctly designed WordPress theme.  Most of the time the software looks great out of the box.  Our plugin has a CSS style editor in the Agency > Settings > Style page if you would like to further customize the style.

How do I email everyone in my database?

You can use the Mass Email feature.

To send:

1. Go to …/wp-admin/admin.php?page=rb_agency_search
2. Click the “Search Profiles” button.
3. When search yielded results, select All.
4. Click “Add to Casting Cart” button.
5. Next, scroll at the bottom of the page then click the “Mass Email” button
6. When page loads, you will now see the form.


1. Replace all these lines with your custom message
Add Message Here
Click the following link (or copy and paste it into your browser):

2. If you have a large database, you may need to send emails by batch. For example, send first to all models, then send again for all Talents.

When I submit certain pictures no matter what I do they always are viewed sideways even after I turn the photo around

One reason why the images appear sideways when uploaded online is if photos came from mobile phones (especially iphones and androids). It’s a phone thing and not an issue with WordPress or plugin. The only way is to edit it before uploading. If using computer, I would suggest you to rotate picture using windows photo viewer and then try to upload the pictures

Are there refunds?

We have a series of demo sites setup and recommend you fully review the product before purchasing. While we do not offer refunds, we stand by our product and would be happy to help with setup or integration questions.

How can I upgrade my plugin?

If you haven’t sent us your github ID please send and forward us the welcome email when you purchased the plugin(s) so we can add you to our repository.

Because of the significant file structure changes from old versions to the newest version you will want to backup/rename the current /wp-content/plugins/rb-agency/ folder to something like rb-agency-20160217 and then copy the file /styles/style.css file (if you are using version 1.9 and older, as this is your design related file). Then upload the new files to /rb-agency/ as a fresh install and copy the code in style.css file to this will maintain the current styles.

For more detailed instructions, please see below:

Please backup your profile database and phpMyAdmin database before proceeding to the steps below.

1. Download the zip file.
2. Unzip the file. Make sure the folders are renamed e.g. rb-agency, rb-agency-interact, rb-agency-casting
3. Open the rb-agency folder, look for the addon folder. Copy/paste in your desktop.
4. Login to your website
5. Go to …/wp-admin/admin.php?page=rb_agency_settings&ConfigID=2
6. Copy the code and paste in notepad ( this will be your backup)
7. Go to Plugins > Inactive and deactivate the RB Agency, RB Agency Interact, and RB Agency Casting plugins
8. Log in to your ftp and rename the existing rb-agency folder to something like rb-agency-20160217 ; do the same for rb-agency-interact, rename the existing rb-agency-interact folder to something like rb-agency-interact-20160217 ; do the same for rb-agency-casting, rename the existing rb-agency-casting folder to something like rb-agency-casting-20160217 (the date is better to help you identify when was your last update)
9. Upload the whole rb-agency, rb-agency-interact, rb-agency-casting (latest versions) folder to /wp-content/plugins/
10. Upload the wpfdl.php (found in the addon folder) to /wp-content/plugins/
All folders should have permissions (chmod) of 755, especially the cache folder.
All files should have permissions of 644, especially the timthumbs.php file.
11. Log back to your website and activate the new plugins.

If you are uneasy to do the above, you may want the experts to do this for you. Please do not hesitate to contact us and we are glad to help. Please send an email to

Why are the thumbnails broken on my profile listing pages?

If you are seeing broken thumbnails in your profile listing, it is likely when the plugin was installed/updated the permissions changed. First thing you need to ensure:
1. All folders should have permissions (chmod) of 755, especially the cache folder.
2. All files should have permissions of 644, especially the timthumbs.php file.
3. Contact your hosting to request mod_security whitelisting. You don’t need to worry about what that means, just bring this problem to us and we’ll help determine if mod_security may be an issue.

If the above did not work, you may try the following:
1. Update timthumb.php script found in /wp-content/plugins/rb-agency/ext directory
2. Change permission of cache folder found in /wp-content/plugins/rb-agency/ext directory to 755
3. Add blank index.html in /wp-content/plugins/rb-agency/ext/cache folder
4. Change permission of timthumb.php to 755
5. Change permission of profile-media folder found in /wp-content/uploads to 755

On some websites, please wait for a few minutes for the file permission to resolve due to cache.

If you are uneasy to do the above, you may want the experts to do this for you. Please do not hesitate to contact us and we are glad to help. Please send an email to

Is there a way to mass upload all photos of all profiles?

Yes. You can do this via ftp.

1. Simply download the profile-media folder from the /uploads directory into your desktop, then add in the photos on each album.
2. Next, upload all the albums/folders inside the /profile-media directory.
3. Then go to WordPress Dashboard > RB Agency > Tools & Report (…/wp-admin/admin.php?page=rb_agency_reports) and click the “Scan Folders for Images/Media” button (step 5). It will then show all profiles with all the filenames. 4. Click the “Add All Pending Changes” button to add files to database.
5. Next, select primary photo to set for each profile by clicking the radio button below each picture.
6. Click Save when done.

Can we integrate S2Member plugin?

Yes. Click Here for full details.

If interested, please contact for installation and configuration.

We have FIELDS that are set to show on the REGISTRATION page that are NOT showing.

Initial registration is not editable. Custom fields set to show in registration will show up on Step 1 (this the form in the overview page after user logs in.

Once a job is created, how do users view it?

Admin side:


or …/wp-admin/admin.php?page=rb_agency_castingjobs

Model/Talent side:


I would like to modify the content of the confirmation email sent out to models/talents who registered. Personalize it and add additional link and such. That file should I edit and where is it located?

You can do this by editing the .mo and .po files found in the /translation folders.

RB Agency
File Path: /rb-agency/assets/translation

RB Agency Interact
File Path: /rb-agency-interact/translation

RB Agency Casting
File Path: /rb-agency-casting/translation

Is your tool multi-languages compatible?

Yes, the plugin is actually already translated to English (US), Deutsch (German), English (Australia), Italiano (Italy), Dutch (Nederlands), Svenska (Swedish), Thai (Thai) and can easily be translated into new languages using

Learn more:
How to Set up Your Language

How to Update Pre-Translated Files
How to Update Translations on RB Agency
How to Update Translations on RB Agency Interact
How to Update Translations on RB Agency Casting


WordPress picks up on the character set of the browser. The language is auto selected based on the character set specified on your computer, so if you have your language settings to e.g. Spanish it will auto load in Spanish, but you can also change the default site language under settings:

How can I download my data?

In WordPress there are a number of ways to download your data.

The RB Agency plugin uses the same database that WordPress is installed in, so if you want a copy of the entire database you can access your mySQl server through your web hosting company (most servers use a phpMyAdmin interface that allows you to export all tables in the database).

If you do not need all of the settings backed up and just need the model profiles there is a tool in RB Agency under Tools & Report called “Export Database” which will export the profiles table.



Finally, if you want only the content of your WordPress site, you can find a way under Tools > Export. If you are looking to back up your data regularly there is a plugin called WP-DBManager that will allow this capability.

When I click on a profile page it gives a 404 not found error.

In order for the paths to be read you need to adjust your site’s permalink structure.

Click on “Custom Structure” and fill:



Is the plugin code “unlocked” so that it can be fully customized by purchasers?

While the license only works once per domain it is a standard WordPress plugin and allows you to customize if desired. We can also be hired to provide custom features if desired.

Not seeing what you were looking for?

Get in contact with us — we can discuss the goals you have for your projects and see how we can help you.

Contact UsTake a Tour


by Liza Elliott-Ramirez on RB Agency
Thank You! Thank You! Sending you both love and light!

Rob and Anne, I cannot thank you enough for rallying for me. I appreciate you both more than words can express right now! I’m so thankful for all that you have done and continue to do to help me with the site. Rob, Thank you for listening to me and holding my hand the other day. It’s been a bit of a challenge out her in LA-Between personal then all the fires, I’m traumatized! Thank you so much for your generosity in spirit!! I really mean that! Anne, You are awesome, amazing and just lovely. Thank you so much for walking me through all the ins and outs of your ever so complicated yet intriguing job. Please just tell me what I need to finally go 100% with your platform. I’m most definitely will listen to all of your guidance so this never happens again. Wake up call, for sure. Sending you both love and light! Have a beautiful day/night!

by Maria DeSantis on RB Agency
Thank you so much!

You guys are a great team and the software and support is top notch!

by Susan Applegate on RB Agency
The Best!

I would like to thank you Rob and your team for all the effort you made to get me up and running. You really are the best and I love your product. It gives me all the functionality I need and now that the glitches are ironed out...I'm thrilled with it.
If I can ever do anything for your company, I'd be happy to do so. I appreciate the great service.

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