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How to Back-up and Update

Because we are continuously enhancing our plugins, there are significant file structure changes from your old version that might no longer be compatible or existing in the newest version so you will want to just backup/rename the current /wp-content/plugins/rb-agency/ folder first to something like rb-agency-date and then copy the file /styles/style.css file (as this is your design related file). Then upload the new files to /rb-agency/ as a fresh install and copy the style.css file to /assets/css/style.css this will maintain the current styles.

To ensure no data or functionality will be lost, it is always good to backup first the below files:
1. Profile Database – you can download using the RB Agency csv/xls importer tool found in Tools and Reports
2. Website Database – you can download this when you log in to your phpMyAdmin
3. Stylesheet (for old version) – you can download via ftp, just locate the /rbagency/styles/style.css
4. Stylesheet (for new versions) – go to …/wp-admin/admin.php?page=rb_agency_settings&ConfigID=2 then copy the stylesheet in notepad.

When you are done downloading the above files, please see below for step by step instructions.
1. Download the file from GitHub repository (or if the support sent you the zipped file via email) and save it on your computer.
2. Extract the file.
3. Rename the folder into rb-agency.
4. Extract the “wpfdl.php” folder from the /rb-agency/addon folder in your desktop.
5. Log into your WordPress site and navigate to Dashboard » Plugins » Installed Plugins » Active
6. Locate the plugin RB Agency
7. Click Deactivate
8. Next, log into your ftp client.
9. Locate the /wp-content/plugins/rb-agency directory
10. Rename rb-agency directory into rb-agency-date e.g. rb-agency-20160223
11. Upload the new rb-agency folder from your computer into the /wp-content/plugins directory
12. Upload the “wpfdl.php” file to the /wp-content/plugins/ directory.
13. When done uploading, right-click the rb-agency directory and change file permission to 775
14. When done, go back to your WordPress site and navigate to Dashboard » Plugins » Installed Plugins » Inactive
15. You should see that there are now 2 RB Agency plugins, to know which plugin to activate, hover your mouse to the Activate link, the url will show up at the bottom of the page


16. Activate the plugin with no -date on the url
17. the “WP Force DL” plugin then click Activate.

You may now start Settings configurations.

Please contact if you have further questions.

Comments are closed


by Liza Elliott-Ramirez on RB Agency
Thank You! Thank You! Sending you both love and light!

Rob and Anne, I cannot thank you enough for rallying for me. I appreciate you both more than words can express right now! I’m so thankful for all that you have done and continue to do to help me with the site. Rob, Thank you for listening to me and holding my hand the other day. It’s been a bit of a challenge out her in LA-Between personal then all the fires, I’m traumatized! Thank you so much for your generosity in spirit!! I really mean that! Anne, You are awesome, amazing and just lovely. Thank you so much for walking me through all the ins and outs of your ever so complicated yet intriguing job. Please just tell me what I need to finally go 100% with your platform. I’m most definitely will listen to all of your guidance so this never happens again. Wake up call, for sure. Sending you both love and light! Have a beautiful day/night!

by Maria DeSantis on RB Agency
Thank you so much!

You guys are a great team and the software and support is top notch!

by Susan Applegate on RB Agency
The Best!

I would like to thank you Rob and your team for all the effort you made to get me up and running. You really are the best and I love your product. It gives me all the functionality I need and now that the glitches are ironed out...I'm thrilled with it.
If I can ever do anything for your company, I'd be happy to do so. I appreciate the great service.

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